Facts about Online Banking and Your Security

• Bank Security
• Multi-Factor Authentication
• requirement of security questions and security image
• Monitoring Activity
• banks monitor attempted intrusions and notify customers of suspicious activity
• Customer Security
• Complicated Passwords
• use a combination of letters and numbers
• do not use birthdays, addresses, family member names, etc.
• Anti-Virus Protection
• have up-to-date virus protection that scans incoming files and e-mails
• E-mail Safety
• do not e-mail personal or account information
• Log Out
• always log off or sign out, do not just “X” out
• Online Threats
• Phishing
• criminal attempt to get personal information by sending e-mails that make you think it is from the bank
• Card Skimming
• criminal attempt to get personal information by tampering with ATM machines
• Spyware
• software that is unknowingly loaded onto computer to gather personal information and is then sent to criminal

**Helpful Tips**

• Have anti-virus protection
• Do not respond to e-mail requests for personal information until you talk to your bank
• Keep track of your accounts, so you can let your bank know immediately when something is wrong
• Help friends and family be aware of these situations

ALWAYS CONTACT THE BANK IF YOU HAVE A SUSPICIOUS E-MAIL OR PHONE CALL FROM SOMEONE TRYING TO GET YOUR PERSONAL OR ACCOUNT INFORMATION